What We Collect and Why
When you open an account we ask for your mobile number, a password and your preferred wallet method—bKash, Nagad or Rocket. We store those details to verify deposits, process withdrawals and send account notifications. Transaction records include the payment rail you used, the amount and the
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timestamp so we can match incoming wallet transfers to your account balance. We log your device type and IP address each time you sign in to spot unusual activity and protect your account from unauthorised access. Cookie files remember your language preference and keep you logged
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in between sessions. We don't request your national ID unless local law requires identity verification for withdrawal approval, and in that case we store the document securely and use it only for compliance checks. If you contact support we keep the chat transcript and your question
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so we can follow up if needed. We never share your wallet details, transaction history or contact information with marketing agencies, data brokers or payment resellers. All data sits on secure servers and access is limited to our account, payments and compliance teams. You can request
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a copy of your stored data or ask us to delete your account by reaching our support team through the contact channels listed below. Availability of this service depends on your local law and whether you're in an eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.